Shipping and Returns


Guaranteed 100% Customer Satisfaction

First, we would like to THANK YOU for purchasing from Furnished. But since you are in this page, you may be looking to return a product you have ordered. If you have any concerns with your purchase, please call us at 01698 285 973 (within store hours 9 AM - 4:30 PM) or click here. We will be happy to assist you.

If you have already made your decision to return your order for a refund here are some quick guidelines of our return and refund policy:

  1. You may cancel your order any time before shipment for whatever reason.
  2. You may return your order within 30 DAYS from the date of receipt of the product.
  3. Made to measure, cut-to-fit, altered or user-modified product and damaged products are not acceptable for return. Please contact us if you receive an item that has been damaged in transit.
  4. You will need to pack the item in the same packaging and condition as you have received it otherwise, we will not accept your return.
  5. The return cost will be shouldered by you. We recommend you to use Parcel2go or Parcelmonkey to return your order to us to get the best rates with collection options. Should you wish for us to pick up your return, you may contact us to schedule a collection at a cost of £8 per order (deductible from your refund).

Please allow 3 business days after delivery for us to inspect your returned item before your refund is issued. If the 3 days have elapsed without getting a refund, please contact us for an update so we can immediately check and look for your returned item.

If you have any other questions regarding our policy, please don’t hesitate to contact us by clicking here or call us at 01698 285 973 (within store hours 9 AM - 4:30 PM).